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Customer Information Center PROGRAM INFORMATION Hit Movies Program DVD Rentz Program Movie Exchange Program Movie Trailers & More DVD Exchange Program DVD Exchange Form Wish List Information                         ORDER INFORMATION Trial Membership + Free VOD Secured Order Form Mail-in Order Form Fax Order Form Foreign Orders Information Currency Conversion Your Security Secure Shopping Guarantee... Money Order Western Union Pay Pal GENERAL INFORMATION Trailer Problems To Check on an Order Checking Inventory Cancel Hit Movies Membership Cancel Order/Titles Cancel Video-On-Line Membership Cancel Newsletter Is this Movie Available? What is my Auction Password? Suggestions or Questions Payment Processing Information Change or Questions: Information Change Address Change Credit Card Update or Change Order Problem Shipping Problem Where is my Order? What is my Membership Number? What is my Customer Number? What is my Password? FAQs: Frequently Asked Question's... Hit Movies Information DVD Rentz Information Movie Exchange Information DVD FAQs DVD Care DVD Regions About Our Prices... Pricing Information... US POSTAL SERVICE: Information U.S. Standard Mail Rates U.S. Priority Mail Rates U.S. Express Mail Rates Global Insurance Countries We Mail to International Rates UNITED PARCEL SERVICE: Information UPS 5-7 Days UPS 3 Day Select UPS 2nd Day UPS Next Day International Rates FEDEX - FEDERAL EXPRESS: Information FedEx 2-5 Days FedEx 2 Day International Rates SHIPPING POLICIES: Everything we ship is always discreetly packaged. The contents are never indicated on the exterior of package. Your privacy is always respected. Please click here for more information. When will my order be processed? Can I request complete orders? What are my shipping options? To an alternate Address? What about Customs? When will my order arrive? Adult Toys: We do not ship to... GENERAL POLICIES: Please be sure to read our Privacy policy for complete information on how your personal privacy is fully protected by Excalibur Films. This VeriSign verifies that your SSL orders are encrypted, protecting your personal information from unwanted disclosure.    DVD and VHS Return Policy: There is no fine print in our "FREE RETURN POLICY" -- If your movie is ever defective, please just return it with a note describing the problem and your exchange form. Domestic ground shipping charges will be 100% reimbursed. No questions asked. No cost to you. Our guarantee even includes if your dog chews up the case: We'll put it in a new one at no cost to you except shipping. TOY and NOVELTY Return Policy: Non-defective novelties may not be returned for any reason. Defective novelty items can only be replaced with another of the same item, no substitutions will be made and no refunds will be issued. WEB SITE TOOLS: To get the best experience out of Excalibur's Movie Film Fest sites, please download the following free tools or Click here to check your system. To see and hear our videos, you will also need Media Player 9 and Quicktime 6. They are both available free through our website at no charge. Movie Film Fest sites are best viewed with either Netscape 4.7 or later; or Internet Explorer 5.0 or later. You will also need the free Macromedia Shockwave Flash plug-in to see most of the animation that is used on the Movie Film Fest sites. GIFT CERTIFICATES : Need an instant perfect gift? Then Excalibur's eGift Certificates are just what you are looking for! They are easy to purchase and simple to redeem. GIFT REGISTRY: Looking for quick and easy gift solutions? Do you want to make sure that you are both giving and receiving the perfect gifts? Then Movie Film Fest's Gift Registry is the perfect answer! GIFT WRAPPING: Choose any one of our beautiful Gift Wraps when you are placing your order and then add your own personal message. September 2010 S M T W T F S        1   2   3   4   5   6   7   8   9   10   11   12   13   14   15   16   17   18   19   20   21   22   23   24   25   26   27   28   29   30  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042 2043 2044 2045 2046 2047 2048 2049 2050 HOW TO CONTACT US: Excalibur Films 578 Explorer St. Brea, CA 92821-3108, U.S.A. U.S. Phone: 800-BUY-MOVIES U.S. Fax: 800-2-FAX-MOVIES Office Phone: 714-773-5855 Foreign Fax: 714-773-5409 Customer Service Hours E-Mail: 2010@MovieFilmFest.com

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